Refund policy
At UnleashTheVault, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
- Returns are accepted within 30 days of receiving your order.
- Items must be unused, unworn, in their original condition, and returned with all original packaging and tags.
- Items showing signs of wear, damage, or alteration are not eligible for a return.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Items that have been worn or damaged after delivery
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include clear photos of the item and its packaging so we can review your request and provide a solution.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Exchanges
We only replace items if they arrive damaged, defective, or incorrect. If you need an exchange, please contact our customer support team.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by us.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: lynnsjewelryataglance@gmail.com
Phone: +1 (678) 258-5330
Location: Online, Conyers, GA, United States